Privacy Policy

Introduction

leaderyqie B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website leaderyqie.live, use our services, or interact with us. This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws in the European Union.

Data Controller

leaderyqie B.V. is the data controller responsible for your personal data. Our contact details are:

Data Collection

The data we collect includes personal information that you provide directly to us and information we collect automatically when you use our website and services. We collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address
• Consultation Data: Skin type information, beauty concerns, lifestyle details, routine preferences
• Communication Records: Messages, emails, consultation notes, support requests
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on site
• Cookies and Tracking Data: Session cookies, preference cookies, analytics cookies (with your consent)
• Payment Information: Billing address, payment method details (processed securely by our payment providers)

How We Use Your Information

We explain how we use your information for various purposes based on legitimate interests and your consent. The specific uses include:

• Service Delivery: Providing beauty consultations, developing personalised routines, delivering guides and workshops
• Communication: Responding to inquiries, sending appointment confirmations, providing customer support
• Personalisation: Tailoring our services to your specific skin needs and preferences
• Business Operations: Processing payments, maintaining records, improving our services
• Marketing: Sending newsletters and promotional materials (only with your explicit consent)
• Legal Compliance: Meeting regulatory requirements, tax obligations, and legal requests
• Website Analytics: Understanding how visitors use our website to improve user experience

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases:

• Contractual Necessity: Processing necessary to perform our services and fulfil our contractual obligations
• Legitimate Interests: Processing for business operations, fraud prevention, and service improvement
• Consent: Processing for marketing communications and non-essential cookies
• Legal Obligation: Processing required to comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors who assist with website hosting, payment processing, email services, and analytics
• Professional Advisors: Lawyers, accountants, and other professional advisors when necessary
• Legal Authorities: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

International Data Transfers

We primarily process data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Specifically:

• Client Records: Consultation and service data retained for 7 years for business and legal purposes
• Communication Records: Emails and messages retained for 3 years unless ongoing relationship exists
• Website Analytics: Aggregated usage data retained for 2 years
• Marketing Data: Contact information for marketing retained until you withdraw consent
• Financial Records: Payment and billing information retained for 7 years for tax and accounting purposes

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing at any time where consent is the legal basis

To exercise these rights, please contact us at privacy@leaderyqie.live. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your website experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting and backup procedures
• Incident response and breach notification procedures

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local data protection authority.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us using the following contact information:

We are committed to addressing your privacy concerns and will respond to your inquiries promptly and thoroughly.